REFUND POLICY
Transactport iT LLC - Magic AI Receptionist
Last Updated: January 20, 2026 | Effective Date: January 20, 2026
OUR COMMITMENT
At Magic AI Receptionist, we're confident you'll love our service. However, we understand that every business has unique needs. That's why we offer a transparent, fair refund policy designed to give you peace of mind.
Our Promise:
✓ 30-Day Money-Back Guarantee for new customers
✓ Simple, no-hassle refund process
✓ Clear communication throughout
✓ Fair treatment in all situations
Questions? Contact us at: [email protected] or call +1 (888) 299-1623
TABLE OF CONTENTS
Non-Refundable Items
Cancellation and Prorated Refunds
How to Request a Refund
Refund Processing Time
Payment Method and Currency
Special Circumstances
Chargebacks and Payment Disputes
Changes to This Policy
Contact Information
1. 30-DAY MONEY-BACK GUARANTEE
1.1 Who Qualifies
Our 30-Day Money-Back Guarantee is available to:
Eligible Customers:
First-time subscribers to Magic AI Receptionist
New paying customers who have never used our service before
Customers within 30 days of their first payment
Both 28-day cycle and annual plan subscribers
Not Eligible:
Returning customers or previous subscribers
Customers past 30 days from initial payment
Renewal payments (only first payment qualifies)
Free trial users who haven't been charged
Accounts terminated for Terms of Service violations
1.2 What's Covered
The 30-Day Money-Back Guarantee covers:
Full Refund Includes:
Your initial subscription payment (28-day cycle or annual)
First 28-day period charges for recurring plans
Full year payment for annual plans
No questions asked within the 30-day window
What It Means:
If you're not satisfied for any reason within 30 days, we'll refund your money
You don't need to provide a detailed explanation (though feedback is appreciated)
No penalty or cancellation fees
Simple, straightforward process
1.3 What's Not Covered
The guarantee does NOT cover:
Excluded from Guarantee:
Overage charges beyond your plan's included minutes
Add-on services or premium features
Setup fees (if applicable)
Third-party integration costs
Custom development or professional services
Renewal payments after your initial term
Charges from previous billing cycles
1.4 How It Works
Step-by-Step Process:
Within 30 Days: Ensure you're within 30 days of your first payment
Contact Us: Email [email protected] with "Refund Request - 30-Day Guarantee"
Provide Details: Include your account email and reason (optional but helpful)
Confirmation: We'll confirm your eligibility within 1 business day
Refund Issued: Full refund processed within 5-10 business days
Account Status: Your account will be closed upon refund
Example Timeline:
Day 1: First payment charged on January 1st
Day 25: Request refund on January 25th (within 30 days) ✓ Eligible
Day 35: Request refund on February 5th (past 30 days) ✗ Not eligible
1.5 After Refund
What Happens Next:
Your Access:
Immediate loss of access to the Service
Cannot log in to your account
All active call forwarding disconnected
Your Data:
Data retained for 30 days after refund
Available for download during this period
Contact us within 30 days if you need your data
Automatically deleted after 30 days
Returning Later:
You may sign up again in the future
Will be charged normal rates
30-Day Money-Back Guarantee not available on second signup
Previous data not automatically restored
2. REFUNDABLE ITEMS
2.1 Subscription Fees (Within 30 Days)
What We Refund:
28-Day Cycle Subscriptions:
Full 28-day cycle subscription fee if requested within 30 days of initial payment
First billing cycle only (not applicable to renewal cycles)
Processed to original payment method
Account access terminated upon refund
Annual Subscriptions:
Full year's subscription fee if requested within 30 days of initial payment
Includes any annual discount you received
Processed to original payment method
No partial year refunds after 30 days (see Section 4 for cancellation policy)
2.2 Prorated Refunds (Annual Plans)
Annual Plan Cancellations After 30 Days:
While not covered by the 30-Day Money-Back Guarantee, we may offer prorated refunds for annual subscriptions at our discretion:
Eligibility Criteria:
Annual plan subscriber canceling mid-year
Past the 30-day guarantee window
Account in good standing (no violations)
Request submitted with valid reason
Calculation Method:
Prorated Amount = (Annual Fee ÷ 12) × Unused Months
Example: $1,200 annual plan, cancel after 4 months = $1,200 ÷ 12 = $100/month × 8 unused months = $800 refund
Minus any usage overages or additional charges
Processed to original payment method
Not Guaranteed:
Prorated refunds are at our sole discretion
Evaluated case-by-case
Certain circumstances may not qualify
Contact us to discuss your specific situation
2.3 Duplicate or Erroneous Charges
Immediate Refund For:
Technical Errors:
Duplicate charges (charged twice for same billing cycle)
Incorrect charge amounts
Charges after cancellation was processed
System errors or billing glitches
How to Report:
Contact [email protected] immediately
Subject: "Billing Error - [Your Account Email]"
Include: Transaction dates, amounts, description of error
We'll investigate and refund within 3-5 business days if confirmed
Our Commitment:
We take billing errors seriously
Full investigation of all claims
Prompt refund if error confirmed
Additional compensation considered for significant errors
3. NON-REFUNDABLE ITEMS
3.1 Items Never Refunded
The following are non-refundable under all circumstances:
Overage Charges:
Per-minute charges beyond your plan's included minutes
These are based on actual usage and cannot be refunded
Review your usage in real-time to avoid unexpected overages
Consider upgrading your plan if you consistently exceed limits
Add-On Services:
Premium features purchased separately
Additional phone numbers
Custom integrations
API access (if purchased separately)
One-time setup fees
Professional Services:
Custom development work
Dedicated onboarding sessions
Training services
Consulting fees
Technical implementation services
Third-Party Costs:
Payment processing fees (Stripe/PayPal fees are non-refundable)
SMS/text message charges from carriers
Third-party integration fees
Domain or phone number registration fees
Partial Cycle Usage:
28-day cycle subscription fees for cycles already started
If you used the service for 20 days of a 28-day cycle, no partial refund
Exception: 30-Day Money-Back Guarantee on first payment
3.2 Renewal Payments
Automatic Renewals Are Non-Refundable:
Why Renewals Don't Qualify:
You received notice before renewal (7 days and 24 hours advance)
You had opportunity to cancel before renewal date
Renewals represent continued commitment to service
30-Day Money-Back Guarantee only applies to initial purchase
To Avoid Unwanted Renewals:
Cancel before renewal date (no charge, no refund needed)
Set calendar reminders for renewal dates (every 28 days)
Update payment info to expired card if planning to cancel
Contact us if you need help canceling
Exceptions:
Technical errors preventing cancellation before renewal
System failures that prevented cancellation processing
Contact us within 48 hours of unexpected renewal
We'll review on case-by-case basis
3.3 Accounts Terminated for Violations
No Refunds For:
Terms of Service Violations:
Accounts terminated for illegal activities
Abuse of service or staff
Fraudulent activity
Chargebacks or payment fraud
Violations of Acceptable Use Policy
Why:
Violation of contract terms voids refund rights
Company incurred costs managing violation
Resources used to investigate and remedy
Protection of other customers and platform
Your Rights:
You may dispute termination decision
Contact [email protected] with "Termination Dispute"
We'll review your case
Decision is final after review
4. CANCELLATION AND PRORATED REFUNDS
4.1 How to Cancel Your Subscription
Three Easy Ways to Cancel:
Method 1: Self-Service (Recommended)
Log in to your account at www.transactportit.com
Go to Account Settings → Billing → Subscription
Click "Cancel Subscription"
Confirm cancellation
Receive confirmation email
Method 2: Email
Send email to: [email protected]
Subject: "Cancellation Request - [Your Account Email]"
Include: Account email, reason for cancellation (optional)
We'll process within 1 business day
You'll receive confirmation email
Method 3: Phone
Call: +1 (888) 299-1623
Available: Monday-Friday, 9:00 AM - 5:00 PM EST
Provide: Account email for verification
Immediate cancellation processing
4.2 When Cancellation Takes Effect
28-Day Cycle Plans:
Cancellation takes effect at end of current 28-day billing cycle
You retain access until that date
No partial cycle refunds (except within 30-day guarantee)
No charges for subsequent cycles
Example:
Current billing cycle: January 15 - February 11 (28 days)
Cancel on January 25
Access continues until February 11
No charge on February 12
No refund for January 15-25 usage
Annual Plans:
Cancellation takes effect at end of annual term
You retain access for remainder of paid year
Prorated refunds considered at our discretion (see Section 2.2)
No automatic renewal for next year
Example:
Annual term: January 1, 2026 - December 31, 2026
Cancel on June 15, 2026
Access continues until December 31, 2026
No charge on January 1, 2027
May request prorated refund for unused months (discretionary)
4.3 What Happens When You Cancel
Immediate Changes:
Automatic renewal turned off
No future charges scheduled
Cancellation confirmation sent to email
Until End of Billing Cycle:
Full access to all features
Service continues as normal
Can still download data and recordings
Integrations remain active
After Billing Cycle Ends:
Access to service immediately terminated
Cannot log in to account
Call forwarding disconnected
All integrations disabled
Data retained for 90 days (available for download)
Data Handling:
90-day data retention after cancellation
Download your data before deletion
Request data export via [email protected]
Automatic deletion after 90 days
4.4 Reactivating After Cancellation
How to Return:
Before Cancellation Takes Effect:
Cancel your cancellation in Account Settings
Or contact [email protected]
Service continues uninterrupted
No need to re-setup
After Cancellation Takes Effect:
Sign up again at www.transactportit.com
Select new plan and payment method
Reconfigure your service settings
Previous data not automatically restored (contact support if needed)
Pricing:
Charged current rates (may differ from previous rate)
30-Day Money-Back Guarantee not available on return
No loyalty discounts for returning customers
Annual plans available with standard discounts
5. HOW TO REQUEST A REFUND
5.1 Step-by-Step Process
Follow These Steps:
Step 1: Check Eligibility
Confirm you're within 30 days of first payment
Review what's refundable vs. non-refundable (Sections 2 & 3)
Ensure account is in good standing
Step 2: Gather Information
Your account email address
Date of original payment
Amount charged
Reason for refund (optional but helpful)
Transaction ID or invoice number (if available)
Step 3: Submit Request
Email Method (Preferred):
Subject: "Refund Request - [Your Account Email]"
Include all information from Step 2
Phone Method:
Call: +1 (888) 299-1623
Available: Monday-Friday, 9:00 AM - 5:00 PM EST
Have account information ready
Step 4: Verification
We'll verify your account and eligibility
May ask security questions for verification
Response within 1-2 business days
Step 5: Confirmation
Refund approval or denial notification
If approved: Refund timeline provided
If denied: Explanation and alternatives offered
Step 6: Receive Refund
Processed to original payment method
5-10 business days to appear in account
Confirmation email sent when processed
5.2 Information to Include
Required Information:
Account Email: The email you used to sign up
Payment Date: Date of the charge you're requesting refund for
Amount: How much you were charged
Plan Type: 28-day cycle or annual subscription
Optional but Helpful:
Reason: Why you're requesting a refund (helps us improve)
Invoice Number: Found in billing confirmation email
Transaction ID: From your bank or credit card statement
Feedback: What we could have done better
Example Request:
Subject: Refund Request - [email protected]
Body: "Hello,
I'd like to request a refund under the 30-Day Money-Back Guarantee.
Account Email: [email protected] Payment Date: January 5, 2026 Amount: $97.00 Plan: Professional 28-Day Cycle Reason: Service didn't meet my business needs
Thank you, John Smith"
5.3 What to Expect
Our Response Timeline:
Within 1 Business Day:
Initial acknowledgment of your request
Case number assigned
Estimated processing timeline
Within 2 Business Days:
Eligibility verification completed
Approval or denial decision made
Detailed response sent to your email
If Approved:
Refund processing initiated
Original payment method credited
Account access terminated
Data retention period begins (90 days)
If Denied:
Clear explanation of denial reason
Alternative options offered (if applicable)
Opportunity to discuss or appeal
Contact information for further assistance
5.4 Appealing a Denial
If Your Refund Request Is Denied:
Reasons for Denial:
Past 30-day guarantee window
Non-refundable item requested
Account terminated for violations
Previous refund already issued
Returning customer (not first-time)
How to Appeal:
Review Denial Reason: Understand why refund was denied
Gather Supporting Information: Documentation, special circumstances, etc.
Submit Appeal:
Email: [email protected]
Subject: "Refund Appeal - [Case Number]"
Include: Original request details, additional information, explanation
Wait for Review: 5-7 business days for appeal review
Final Decision: Appeal decision is final and binding
Special Circumstances:
Medical emergencies
Business closure or bankruptcy
Service failures on our part
Extenuating circumstances beyond your control
We'll consider these on a case-by-case basis.
6. REFUND PROCESSING TIME
6.1 How Long It Takes
Our Processing:
Approval: 1-2 business days from request submission
Initiation: Refund initiated within 24 hours of approval
Completion: Depends on your payment method (see below)
Total Time from Request to Refund:
Credit Cards: 5-10 business days
Debit Cards: 5-10 business days
PayPal: 3-5 business days
ACH/Bank Transfer: 7-14 business days
6.2 By Payment Method
Credit Card Refunds:
Refund appears as credit on your statement
May show as "pending" before posting
Depends on your credit card company's processing time
Check with card issuer if delayed beyond 10 days
Debit Card Refunds:
Refund returns to your bank account
Funds available once bank processes credit
May take longer than credit cards
Contact your bank if delayed beyond 10 days
PayPal Refunds:
Refund credited to your PayPal account
Usually fastest method (3-5 days)
Instant notification when credited
Can transfer to bank or keep in PayPal
ACH/Bank Transfer Refunds:
For annual Enterprise customers who paid via ACH
Longest processing time (7-14 days)
Sent to same account that made payment
Bank may hold for verification
6.3 Tracking Your Refund
How to Check Status:
Check Email:
Confirmation email sent when refund initiated
Includes transaction ID and expected timeline
Check spam/junk folder if not received
Check Your Account:
Credit card/bank statement
PayPal transaction history
Look for "Transactport iT LLC" or "Magic AI Receptionist"
Contact Us:
If refund not received within expected timeline
Email: [email protected]
Subject: "Refund Status - [Transaction ID]"
We'll investigate and provide update
What We Can Do:
Confirm refund was processed on our end
Provide transaction ID and payment processor confirmation
Help you contact your bank or payment processor
Reissue refund if original was unsuccessful
6.4 Failed or Delayed Refunds
If Your Refund Is Delayed:
Common Reasons:
Bank holidays or weekends (don't count as business days)
Payment method changed or expired
Bank account closed since original payment
Payment processor delays
Incorrect account information
What to Do:
Wait Full Timeline: Ensure full processing time has passed
Check All Accounts: Including closed or old accounts
Contact Your Bank: Ask if refund is pending or held
Contact Us: We'll verify refund was sent and provide proof
Update Information: If payment method changed, provide new details
Our Guarantee:
If we confirmed refund was sent, but you didn't receive it, we'll investigate
We'll work with payment processor to resolve
We'll reissue if original refund was unsuccessful
We'll provide documentation for your bank if needed
7. PAYMENT METHOD AND CURRENCY
7.1 Refund to Original Payment Method
Standard Practice:
All refunds are processed to the original payment method used for the purchase.
Cannot Refund To:
Different credit card
Different bank account
Different PayPal account
Cash or check
Store credit or account balance
Third-party accounts
Why:
Fraud prevention and security
Payment processor requirements
Anti-money laundering compliance
Tax and accounting regulations
If Original Payment Method Is No Longer Valid:
Expired Card:
Refund still processed to same card
Card issuer will credit your account
Even if card number changed, issuer handles routing
Closed Account:
Bank returns refund to us
We'll contact you for alternative refund method
May require additional verification
May issue check or ACH to new account
Lost or Stolen Card:
Refund still processed safely
Card issuer protects and routes correctly
Contact your card issuer if concerned
7.2 Currency and Exchange Rates
Original Currency:
Refund issued in same currency as original charge
If you paid in USD, refund is in USD
International customers: refund in charged currency
Exchange Rate Differences:
If your currency has fluctuated since purchase, you may receive different amount in local currency
Exchange rates determined by your bank/card issuer
We refund exact amount charged in original currency
No control over currency conversion rates
Example:
Original charge: $100 USD = €85 EUR (at time of payment)
Refund: $100 USD = €88 EUR (at time of refund)
You receive €88 EUR due to rate change
International Fees:
International transaction fees are NOT refunded
Currency conversion fees are NOT refunded
These are charged by your bank, not by us
Contact your bank to dispute their fees if needed
7.3 Partial Refunds
When Partial Refunds Apply:
Prorated Annual Plans:
Refund for unused portion of annual subscription
Calculated: (Total Paid ÷ 12) × Unused Months
Minus any overages or additional charges
Overage Deductions:
If you had overage charges during the period
These are deducted from refund amount
Itemized on refund notification
Outstanding Balances:
Any unpaid balances are deducted
Net refund after deductions
Detailed breakdown provided
Example Calculation:
Annual plan paid: $1,200
Used 3 months, canceling with 9 months remaining
Prorated refund: $1,200 ÷ 12 × 9 = $900
Overage charges: -$50
Net refund: $850
8. SPECIAL CIRCUMSTANCES
8.1 Service Outages and Technical Issues
Major Service Failures:
If you experience significant service outages or technical issues:
SLA Credits:
First remedy is service credits per our Service Level Agreement
See Terms of Service Section 8 for SLA details
Service credits applied to next billing cycle
Refund Consideration:
If service failures are extreme or prolonged
If SLA credits are insufficient remedy
If technical issues make service completely unusable
We may offer refund at our discretion
How to Request:
Document service issues: dates, times, impact
Email: [email protected]
Subject: "Service Failure Refund Request"
Include: Detailed description, screenshots if applicable
We'll investigate and respond within 3 business days
Our Commitment:
We take service quality seriously
Fair evaluation of all claims
Generous consideration for legitimate issues
Focus on making things right
8.2 Medical or Family Emergencies
Compassionate Consideration:
We understand life happens. If you're experiencing:
Qualifying Circumstances:
Serious medical emergency or illness
Death in immediate family
Natural disaster affecting your business
Other extreme hardship beyond your control
What We Offer:
Case-by-case evaluation
Possible exception to refund policies
Flexible payment arrangements
Account suspension instead of cancellation
Extended timeline for decision-making
How to Request:
Email: [email protected] Subject: "Emergency Circumstances - Refund Request"
Include:
Brief explanation of circumstances
Documentation if available (not always required)
Desired outcome (refund, suspension, payment plan, etc.)
Our Approach:
Handled with sensitivity and discretion
Privacy and confidentiality respected
Generous consideration of unique situations
Human-centered decision making
8.3 Business Closure or Bankruptcy
If Your Business Is Closing:
Options Available:
1. Standard Cancellation:
Cancel subscription per normal process
Access continues until end of 28-day billing cycle
Prorated refund for annual plans (at our discretion)
2. Immediate Termination with Refund:
If business has closed and service no longer needed
Provide proof of closure (optional but helpful)
We'll consider immediate refund for unused time
Evaluated case-by-case
3. Account Suspension:
If temporarily closed but may return
Pause account for up to 90 days
No charges during suspension
Reactivate when ready
Documentation That Helps:
Business closure notice
Final day of operation
Bankruptcy filing (if applicable)
Any official closure documentation
Our Understanding:
We know business challenges are real
Flexible approach to business closures
Work with you to find fair solution
No penalty for honest business difficulties
8.4 Fraudulent Transactions
If Your Card Was Used Without Authorization:
Immediate Steps:
Contact Your Bank/Card Issuer:
Report fraudulent transaction immediately
They can reverse charge quickly
Better protection through your bank
Contact Us:
Email: [email protected]
Subject: "Fraudulent Transaction Report"
We'll immediately suspend account
We'll cooperate with fraud investigation
Secure Your Accounts:
Change passwords for all accounts
Enable two-factor authentication
Monitor for additional unauthorized charges
Our Response:
Immediate account suspension
Full cooperation with investigation
Refund processed once fraud confirmed
No questions asked for legitimate fraud
Additional security measures implemented
Not Considered Fraud:
Charges you authorized but forgot about
Authorized by family member or employee
Automatic renewals you agreed to (every 28 days)
Refunds in these cases follow standard policy
9. CHARGEBACKS AND PAYMENT DISPUTES
9.1 Why You Should Contact Us First
Before Filing a Chargeback:
We strongly encourage you to contact us directly before filing a chargeback with your bank.
Why Contact Us First:
Faster Resolution:
We can often resolve issues immediately
Chargebacks take 30-90 days to resolve
Direct refund processed in 5-10 days
Avoid lengthy bank dispute process
Better Outcome:
We may offer solutions beyond just refund
Account remains in good standing
Service credits or other compensation possible
Future service access preserved
Avoid Complications:
Chargebacks result in immediate account termination
Chargeback fees may be charged to you ($25-$100)
Difficult to reactivate service later
Negative impact on merchant relationship
How to Reach Us:
Email: [email protected]
Phone: +1 (888) 299-1623
Available: Monday-Friday, 9:00 AM - 5:00 PM EST
We respond within 24 hours
9.2 What Happens If You File a Chargeback
Immediate Consequences:
Account Actions:
Immediate account suspension
Access to service terminated
All integrations disconnected
Data retention period begins
Investigation:
We review chargeback claim
Gather transaction documentation
Submit evidence to payment processor
Respond to bank inquiry
Potential Outcomes:
If Chargeback Is Valid:
Charge reversed by bank
Account remains terminated
No further action from us
Future service may be denied
If Chargeback Is Invalid (Friendly Fraud):
We fight the chargeback
Provide proof of legitimate charge
Bank may side with us
You may be liable for:
Original charge (bank reverses chargeback)
Chargeback fee ($25-$100)
Collection costs if applicable
Legal fees in extreme cases
9.3 Chargeback Fees
Fees You May Incur:
Chargeback Processing Fee:
$25-$100 charged by payment processor
You are liable for this fee
Charged even if chargeback is successful
Added to your account balance
Collection Fees:
If chargeback is reversed and you don't pay
Collection agency fees may apply
Interest on unpaid balance
Legal fees if litigation required
How to Avoid Fees:
Contact us directly instead of filing chargeback
Pay for services you agreed to purchase
Cancel properly before renewal if you don't want service (remember: 28-day cycle)
Communicate with us about billing issues
9.4 Fraudulent Chargebacks
"Friendly Fraud" Is Taken Seriously:
What Is Friendly Fraud:
Legitimate purchase, but claiming it's fraudulent
Using service, then filing chargeback
Receiving refund, then filing chargeback again
Deliberately exploiting chargeback system
Our Response:
Full investigation
Evidence submitted to bank
Account permanently banned
Legal action for significant amounts
Reported to fraud databases
Consequences:
Chargeback reversed (you still owe the money)
Chargeback fees charged
Collection action for unpaid amounts
Possible civil lawsuit for damages
Criminal fraud charges in extreme cases
Ban from all our services permanently
Legitimate Disputes:
If you have legitimate billing dispute, contact us
We're reasonable and work to resolve issues
No penalty for honest disputes
We only fight fraudulent chargebacks
10. CHANGES TO THIS POLICY
10.1 Right to Modify
We reserve the right to modify this Refund Policy at any time.
Why We May Change:
Changes in business practices
Legal or regulatory requirements
Improvements to customer experience
Clarifications based on feedback
Industry standard updates
10.2 How We'll Notify You
For Significant Changes:
Email notification to all active subscribers
Prominent notice on website for 30 days
Notice in account dashboard
Updated "Last Updated" date at top of policy
For Minor Changes:
Updated "Last Updated" date
Website notice
No individual notification
10.3 Your Acceptance
Continued use of our service after changes constitutes acceptance.
If You Don't Agree:
You may cancel your subscription
Cancellation before changes take effect
Refund policy in effect at time of payment applies to your refund
No retroactive application of new policy to existing customers
10.4 Grandfathering
Existing Transactions:
Refund policy in effect at time of your payment applies to that transaction
New policy doesn't retroactively change your rights
Ongoing subscriptions: new policy applies to future payments
Example:
You signed up January 1, 2026 with 30-day guarantee
We change policy to 14-day guarantee on March 1, 2026
Your January payment still has 30-day guarantee (grandfathered)
Your renewal on January 29, 2026 still has 30-day guarantee (28-day cycle)
Your renewal on April 1, 2026 has new 14-day guarantee (after policy change)
11. CONTACT INFORMATION
11.1 Refund Requests and Questions
Primary Contact:
Email (Fastest): [email protected]
Subject Lines for Different Requests:
"Refund Request - 30-Day Guarantee"
"Refund Request - Prorated Annual"
"Billing Error - Duplicate Charge"
"Refund Status Inquiry"
"Special Circumstances Refund"
Phone: +1 (888) 299-1623 Monday-Friday, 9:00 AM - 5:00 PM EST Saturday-Sunday: Closed (email support available)
Mail: Transactport iT LLC Attn: Billing Department 3343 Peachtree Rd NE Ste 145-2040, Atlanta, GA 30326, USA.
(Note: Email is strongly preferred for faster processing)
11.2 What to Include in Your Request
For Fastest Processing:
Required Information:
Your full name
Account email address
Phone number
Date of charge you're requesting refund for
Amount of charge
Plan type (28-day cycle or annual, plan tier)
Helpful Additional Information:
Reason for refund (helps us improve)
Invoice or transaction ID
Any special circumstances
Preferred contact method
11.3 Response Times
What to Expect:
Initial Response:
Within 1 business day (usually same day)
Acknowledgment of your request
Case number assigned
Expected timeline provided
Decision:
Within 2 business days
Approval or denial notification
Next steps clearly explained
Refund initiated if approved
Refund Completion:
5-10 business days from approval (varies by payment method)
Confirmation email when processed
Transaction ID provided
Status Updates:
Email updates at each stage
Can request update anytime
Check spam folder if not received
11.4 Escalation
If You're Not Satisfied with Response:
Level 1: Support Team
Initial contact: [email protected]
Handles 95% of refund requests
Response within 1-2 business days
Level 2: Billing Manager
For disputes or denials
Email: [email protected] with "ESCALATION - Billing Manager"
Reviews complex cases
Response within 3-5 business days
Level 3: Management Review
For unresolved issues after Level 2
Email: [email protected]
Subject: "Refund Dispute - Management Review - [Case Number]"
Final review and decision
Response within 5-7 business days
External Options:
Your credit card company (dispute resolution)
Better Business Bureau (BBB)
State attorney general (consumer protection)
Small claims court (for significant amounts)
QUESTIONS?
We're here to help.
Email: [email protected]
Phone: +1 (888) 299-1623
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Average Response Time: Within 1 business day
Transactport iT LLC
Magic AI Receptionist
“Never miss another customer.”
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Contact
📍 3343 Peachtree Rd NE Ste 145-2040, Atlanta, GA 30326, USA.
📞 +1 (888) 299-1623
✉️ [email protected]
© 2026 Transactport iT LLC. All Rights Reserved.